Bitpanda’s official Helpdesk provides a dedicated “I cannot login” route as well as self-service tools for account access and verification. It also links to service-status information.
If you can sign in
The Helpdesk offers a signed-in chat route. Choose the relevant topic, such as cash transactions, crypto transactions or a savings plan, so your request describes the correct service.
If you cannot sign in
Use the access-help route shown on the official Helpdesk. Do not send passwords, authentication codes or wallet recovery phrases to someone claiming to help through a private message. Nextfintech cannot unlock or access a Bitpanda account.
Official source
Bitpanda official help and support. Source checked on 3 November 2026. Support routes and product availability can change.
Nextfintech is an independent publication, not Bitpanda customer support. This guide covers using the platform, not a recommendation to invest.